BackifyKit ("BackifyKit," "we," "us," or "our") operates backifykit.com, related product sites, and browser extensions for exporting public social media information (collectively, the "Service"). This policy applies to information we process through the Service.
1. Information we process
Account and subscription information
When you activate paid features, we may process an internal user or installation identifier and subscription details such as product, plan, status, billing interval, renewal or expiration date, payment provider customer identifier, and transaction reference. This lets us verify access and manage your subscription.
Payment information
Payments are processed on checkout pages operated by the payment provider identified at checkout, currently Stripe. The provider processes your name, billing contact information, payment method, billing address, tax information, and transaction details under its own privacy policy. BackifyKit receives transaction and subscription status information but does not receive or store your full card number, card security code, or online-banking credentials.
Public page data and export files
When you run an extension, it reads the content needed from the supported page open in your browser—for example, public profile, follower, following, post, or comment information—and formats the selected results as CSV or XLSX/Excel. Export files are generated for download to your device. BackifyKit does not intentionally collect or store the contents of those export files on its servers.
BackifyKit does not ask for or store your X or Instagram password. The extension may rely on the session already active in your browser to display pages that you can access, but your platform login credentials are not transmitted to BackifyKit.
Support communications
If you contact us, we process your email address, message, order or subscription details you provide, and any attachments needed to respond. Please do not send passwords, full card numbers, or export files containing information you do not want us to review.
Technical information
Our hosting and security providers may automatically process limited technical information such as IP address, browser type, device type, requested page, timestamps, and error or security logs. Product sites and extensions may use essential cookies or local browser storage for sign-in state, preferences, security, and subscription access. We do not currently use the BackifyKit marketing site for targeted advertising.
2. How we use information
We use information to:
- provide browser-extension features and generate requested exports;
- activate paid features and maintain subscription status;
- process purchases, renewals, cancellations, and refunds;
- respond to support, privacy, and billing requests;
- diagnose errors and maintain the security and reliability of the Service;
- prevent fraud, abuse, and unauthorized access; and
- comply with tax, accounting, legal, and payment-network obligations.
3. Legal bases
Where data-protection law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in operating and securing the Service, compliance with legal obligations, and consent where required. You may withdraw consent at any time, without affecting processing that already occurred.
4. When we share information
We may disclose limited information to:
- payment processors, currently Stripe, for checkout, billing, fraud prevention, subscription management, and refunds;
- cloud and database providers, including Firebase/Google Cloud, for account identifiers and subscription-access records;
- hosting, security, and email providers that operate our sites and support communications;
- professional advisers and authorities when reasonably necessary to comply with law, protect rights and safety, or respond to lawful requests; and
- a successor organization in connection with a merger, financing, acquisition, or sale of all or part of the business, subject to appropriate safeguards.
We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.
5. Retention
We keep account and subscription records while your subscription is active and afterward for as long as reasonably necessary for billing, support, fraud prevention, tax, accounting, dispute resolution, and legal compliance. Support messages are kept as needed to resolve and document your request. Security logs are generally kept for shorter operational periods unless an incident or legal obligation requires longer retention. Export-file contents are not intentionally retained by BackifyKit servers.
6. Security
We use reasonable administrative and technical safeguards designed to protect information, including HTTPS and provider-hosted payment pages. No system is completely secure, so we cannot guarantee absolute security. You are responsible for protecting downloaded files and access to your device.
7. International processing
BackifyKit and its providers may process information in countries other than yours. Where required, we use recognized transfer safeguards or rely on another lawful transfer mechanism.
8. Your privacy choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to appeal or complain to a data-protection authority. You may also clear extension data through your browser and uninstall an extension at any time.
To make a privacy request, email support@backifykit.com. We may need to verify your identity and may retain information where required by law or necessary to establish, exercise, or defend legal claims.
9. Children
The Service is not directed to children under 13, and paid plans are intended only for adults able to enter into a contract. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can review and delete it where appropriate.
10. Third-party platforms
Supported social platforms and linked websites operate under their own terms and privacy policies. This Privacy Policy does not govern how X, Instagram, Stripe, browser stores, or other third parties process information.
11. Policy updates
We may update this policy as our tools or legal requirements change. We will post the new version and update the date above. We will provide additional notice when required by law.
12. Contact
For privacy questions or requests, contact support@backifykit.com. For purchase and refund information, see our Refund Policy.