1. Eligibility
A subscription payment is eligible for a full refund when we receive your request within seven calendar days of the date the charge was completed. This policy applies to initial subscription purchases and renewal charges. If local law gives you additional refund or cancellation rights, those rights continue to apply.
2. How to request a refund
Email support@backifykit.com from the address associated with your purchase. Include:
- the BackifyKit product you purchased;
- your purchase email address;
- the order, invoice, or transaction number, if available; and
- a brief description of the issue so we can identify the payment and improve the product.
Do not send your full card number, card security code, passwords, or sensitive export data.
3. After the seven-day period
Charges are generally non-refundable after seven calendar days, except where required by law or where we determine that a duplicate charge, billing error, or other exceptional circumstance justifies a refund. We do not normally provide partial or prorated refunds for an unused portion of a billing period.
4. Refund method and timing
Approved refunds are returned to the original payment method through the payment provider used at checkout. We will submit an approved request promptly. Your bank or card issuer controls when the credit appears; this commonly takes 5–10 business days and may take longer in some locations.
5. Cancellation is separate
Requesting or receiving a refund does not always cancel future renewals automatically. To prevent another charge, cancel the subscription through the relevant extension's subscription page or ask us to cancel it in your refund email. Cancellation normally takes effect at the end of the current paid billing period unless we confirm otherwise.
6. Digital delivery and returns
BackifyKit provides digital software access and does not ship physical goods. There is no physical item to return. Removing or uninstalling an extension does not automatically cancel a subscription or request a refund.
7. Billing problems and disputes
If you do not recognize a charge, believe you were charged twice, or have another billing issue, contact support@backifykit.com first so we can investigate promptly. This does not limit any rights you have with your bank, card issuer, or under applicable law.
8. Related policies
This Refund Policy forms part of our Terms of Service. Our Privacy Policy explains how we handle purchase and support information.